Shipping and Delivery Policy

Effective Date: 14-1-2024

At Genzee Fashions, we are committed to providing our customers with a seamless shopping experience. We understand the importance of timely delivery and ensuring that your orders reach you in perfect condition. Below, you will find the details of our shipping and delivery policy.

1. Delivery Areas

We deliver our products across All of India. Whether you’re in a metro city or a remote area, we ensure that your fashion and clothing items reach you promptly.

2. Shipping Costs

We are pleased to offer free shipping on all orders, no matter the value, to any location within India. There are no hidden charges or additional fees when it comes to shipping.

3. Delivery Time

• Standard Delivery Time: All orders are processed and shipped within 5 to 7 business days from the date of purchase. For Remote and Hill areas delivery time may vary.
• Please note that business days exclude weekends and public holidays.

4. Order Processing and Dispatch

• Orders are typically processed within 1-2 business days.
• Once your order is dispatched, you will receive a shipping confirmation email, along with tracking details to monitor the progress of your delivery.

5. Delivery Delays

While we make every effort to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions, shipping carrier delays, or public holidays. We will notify you if there are any significant delays with your order.

In case of natural calamities like Floods, Earthquake or Lockdowns etc delivery may be delayed until situation is under control as per local state government/disaster response teams

6. Shipping Carrier

We partner with reliable courier services to ensure the safe and timely delivery of your orders. The specific carrier used for your order will depend on your location.

7. Address Accuracy

To avoid delivery issues, please ensure that you provide accurate and complete shipping details with pincode when placing an order. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

8. Order Tracking

Once your order has been dispatched, you will receive an email with tracking information. You can track your order’s status on the carrier’s website for updates on its location and expected delivery date.

9. Returns and Exchanges

For information on returns, exchanges, and refunds, please refer to our Returns and Exchanges Policy.

10. Customer Support

If you have any questions regarding your order or need assistance, feel free to contact our customer support team at genzeefashions@gmail.com. We are here to assist you!

Thank you for choosing Genzee Fashions! We look forward to delivering the latest fashion trends to your doorstep.